![]() A user-friendly design allows instant visibility for both managers and employees. If you think user-first, then employee engagement will automatically increase. Workforce management can help you get more with less, here are 7 key success factors. Managing your workforce correctly is more critical than ever. But overstaffing can also be negative too, with increased costs, unoccupied staff and people leaving their posts in an effort to ‘stay busy’. Scheduling too few staff on busy shifts can give you a bad reputation, lower customer satisfaction and the risk of customers going to competitors. All of which contribute to your bottom line, but also happy staff – the schedule is a key driver of retention. WFM is as much about your staff as it is your business and business efficiency. ![]() They are also your biggest competitive advantage. Something you’ve heard before, but they are critical to your day to day operations and particularly delivering customer service. If your business has staff complexity and shift patterns then WFM is a must. You’ll also get predictive planning based on a mix of criteria that’s unique to your business. Getting this right is complex, but with the right technology you’ll get real-time actionable insights on the business metrics. ![]() WFM is a win-win! Enabling managers to plan their Workforce effectively and efficiently and better meet the needs of their customers and their employees. The demand for workforce management is forecast to grow substantially over the next three years, according to Statista. WFM systems don’t just help reduce labour costs but also help to enhance customer experience. It allows organisations to optimise operational productivity and meet changing demands. ![]() Workforce management (WFM) is an integrated set of processes used to assign the right person with the right skills, to the right role and tasks at the right time. Workforce management includes the effective staffing, forecasting, scheduling and real-time adjustments required to ensure your organisation to be as efficient as possible. How often have you had a call from an employee asking whether they are on schedule or not? Or emailing how can they swap or drop a particular shift? And where can they find a form to put through the request? What is Workforce Management (WFM) and why do I need it? ![]()
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